The Role of Servant Leadership Behaviors in Promoting Quality Culture A Field Study at the University of Fallujah - Iraq

Abstract

The research aims to find the form of the relationship and association between servant leadership as an independent variable and quality culture as a dependent variable among employees at the University of Fallujah. To achieve the research objective, the University of Fallujah was chosen as a field of research and a deliberate sample was chosen, which was represented by a group of faculty members in various colleges and scientific departments of the university being researched, where the sample size reached 200 employees.

To analyze the research data, the researcher used the statistical program for social sciences (SPSS). Through the analysis of the data, he reached a set of conclusions, the most important of which are: There is a significant statistical correlation between servant leadership behaviors and service quality. This in turn indicates that the more servant leadership behaviors are practiced, the more it contributes to raising the level of quality culture among employees. The researcher also presented a set of recommendations, the most important of which are: the necessity of working to generalize the concept of servant leadership at the level of university directors and to consolidate it by including it in the training courses that directors receive, and training them on servant leadership methods to develop their skills and knowledge about the characteristics of servant leadership and its benefits, and to include its dimensions within the criteria for evaluating the performance of directors.