Proactive Behavior of Senior Management and Its Impact on Achieving Organizational Excellence: A Survey Study of the Opinions of a Sample of Senior Leaders in a Number of Service Organizations in Mosul

Abstract

The research aims to know the impact of the proactive behavior of senior management in its dimensions (taking responsibility, vocal behavior, individual innovation, problem prevention) in achieving organizational excellence in its dimensions (strategy excellence, leadership excellence, human resources excellence, organizational structure excellence, organizational culture excellence) From the Mosul Municipality Directorate and the Nineveh Electricity Directorate/Northern Region Distribution. The study was conducted to determine the extent of the senior management impact by studying the opinions of senior leaders in both directorates because there is a kind of deficiency and limitation in understanding the contents of the variables of the study (proactive behavior and organizational excellence). The research problem can be crystallized through the question (Is achieving organizational excellence in the organizations studied Dependent on its leaders possessing the embodied dimensions of proactive behavior?), as achieving organizational excellence helps the organization to survive, grow, continue and achieve its goals. The research community included both the Mosul Municipality Directorate and the Nineveh Electricity Directorate/Northern Region Distribution. The research sample of the surveyed organizations included the entire senior administrations in the two directorates. The research also relied on the descriptive analytical approach to collect and analyze data using the questionnaire, which represents the main tool for the study, as it was distributed to the senior administrations. They number is (145) people. The research reached several conclusions, the most important of which is the existence of a direct impact of the dimensions of proactive behavior in achieving organizational excellence. The study recommends the need for leaders in each of the two directorates to focus on adopting the dimensions of proactive behavior because of their great impact and benefits, whether in the excellence of their organizational structure, the excellence of their leaders and human resources, the excellence in preparing strategic plans, or the excellence of their organizational culture